How We Handle Your Information
Nusara Cleaning Co (ABN 23 680 203 865) is a small cleaning business based in West Melbourne. We handle personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This page explains, in plain English, what this website collects, why we collect it, and what you can ask us to do with it.
What we collect
When you fill in a form on this site, whether that is the contact form, the booking form, or the newsletter signup, you choose what to give us. Usually that is your name, your email address, your phone number, and the details of the job: the type of property, the services you are after, a rough budget, your preferred timing, the suburb or address of the property, how you heard about us, and anything you write in the message box.
We never ask for identity documents, card numbers, or sensitive information such as health details, and you should not send those through the website. Our website and its analytics tools also see the ordinary technical information every site sees, like your browser, your approximate location, and the pages you looked at.
Why we collect it
We use these details to answer your enquiry, work out an accurate quote, and, if you go ahead, to organise and deliver the clean. If you subscribe to our newsletter we will also send you the occasional email, and every one of those carries an unsubscribe link.
Enquiries submitted through this site go into GoHighLevel, the customer relationship management system where we keep our enquiry and client records and where our team picks the conversation up. GoHighLevel stores data on servers outside Australia, so sending us an enquiry means accepting that your details may be held overseas under that provider's security arrangements.
Cookies and measurement
This website loads Google Tag Manager, which in turn loads Google Analytics and advertising tags. Those set cookies that tell us how many people visited, which pages they read, and which ads or search results brought them here. It is pattern data, not a profile of you, and we do not match it back to an individual enquiry.
If you would rather not be measured, you can block or clear cookies in your browser settings or use Google's own opt-out tools. The site works the same either way.
Who else sees it
We do not sell your personal information, and we do not rent it, trade it, or hand it to anyone for their own marketing. The only parties who touch it are the service providers who help us run the business, such as our CRM, our email provider, and Google's analytics tools, plus anyone we are legally required to give it to.
As a general practice we keep enquiry and client records while we have a working relationship with you and for a reasonable period afterwards, because past job details help us quote accurately and honour our guarantees. There is no fixed schedule. If you want your record gone sooner, just say so.
Access, correction, and deletion
You can ask to see the personal information we hold about you, ask us to fix anything that is wrong, or ask us to delete it. Email hello@nusara.com.au or call 0468 007 918 and we will sort it out, usually within a few days, at no charge.
If you are unhappy with the way we handled your information or your request, you can raise it with the Office of the Australian Information Commissioner at oaic.gov.au.
If we change the way we handle personal information, we will update this page. Questions about any of it are welcome, and the fastest way to ask is to email or call us directly. You can also use the contact form.
Last updated 19 August 2026.